Christine Troianello is an executive consultant with broad expertise in learning and organizational development.  She specializes in improving individual, team and organizational effectiveness through training, coaching and other organizational development interventions.  Christine brings more than 20 years experience working in global talent development and leadership roles in MNCs in the strategy, design, development, delivery and management of training and performance solutions especially in high tech companies such as AT&T, Lucent Technologies, Alcatel-Lucent and Avaya.

Early in her career with AT&T Consumer Products, Christine worked in support of retail operations where she was responsible for product, sales, and management training for 2800 sales associates and 300 sales managers across the US.

With a passion for global business, she pursued a position in Lucent Technologies where she was responsible for enhancing the competence of the European sales force through the customization and deployment of the Sales Professional Qualification Program (PQP).  In this role, she assessed the unique needs of the European sales force, customized the PQP, and built product and skills based curriculums to support both sales and technical sales development.  In subsequent sales support roles, she consulted internally with sales leaders and executives globally to design and develop programs, learning, and events targeted to drive high performance in the sales force.

In 2001, when Lucent Technologies centralized its learning organization, Christine was asked to lead in the formation of a new Wireline Learning business developing and delivering product documentation and training for installation, operations and maintenance functions for customers and services teams.  When they later restructured the organization into a functional design, she redesigned the organization in alignment with the business strategy, creating and leading a new development organization of 350 training developers, technical writers, and localization engineers and managers in more than 15 countries.  In this role, she again drove significant change, re-engineering the organization’s processes, working with R&D to offshore work to India and China, and building a new, faster, more efficient function.  She introduced a new sales product learning function working with sales training leaders to drive improved sales training.

In 2007 she joined Avaya, another telecommunications firm, to transform its outsourced training organization, to a new more effective combination of internal and external resources, driving more than 30% savings for the business.  As leader of Avaya’s Product Sales and Services training, she worked closely with business units to understand the product launch strategy and align the sales product training, customer, and services curriculums to support the business requirements.  She consulted with the product units, as they moved their R&D approach from a product-centric model to an applications and solutions model. 

Christine is a founding member of the American Society of Training Development’s (ASTD)  NJ Executive Advisory Committee and VP of Communicatons for the chapter.  She holds a Master’s Degree in Organizational Behavior from Fairleigh Dickinson University (FDU) in Madison New Jersey where she is a mentor and adjunct faculty member. 

She speaks at conferences and most recently delivered presentations on Leveraging Learning in an Uncertain Economy at the Tata Learning Forum, Aligning Training with Business Objectives at the Corporate University Summit, and delivered the keynote presentation on The State of Technical Writing in India at the society for Technical Communications India Conference in Hyderabad India.